Office 365 not showing all folders. EDIT: I found two solutions.

Office 365 not showing all folders. Thanks. Oct 24, 2023 · Public folder access using OWA will work only if PublicFolderEnabled is set to Local and public folder deployment is active in Exchange Online. Jun 6, 2025 · Sticking in Outlook not showing all emails issue? Get rid of it with our comprehensive guide of probable reasons and tested solutions in the post. By understanding the folder hierarchy, checking the syncing status, folder permissions, and Outlook app settings, you can regain access to all your folders. It just shows Files not in a folder as ticked? Any ideas how to resolve? The folder pane displays all folders in Outlook. He also noted that the "Processing" progress bar didn't show in any of the folders he moved. How does the service assign public folder mailboxes to users? Oct 7, 2025 · Outlook not showing all emails expert troubleshooting guide. If you don't have the necessary permissions, you won't be able to see the folders. Jul 31, 2025 · Fix Office 365 shared mailbox not showing in Outlook. What needs to be done to allow sync of subfolders? Any help would be appreciated. Dec 9, 2024 · There are situations were the folder might have been deleted and may be moved inside any other folders available in the mailbox. I have noticed that my… May 27, 2022 · If Your Email Folders Have SuddentlyDisappeared From View, Here Is A Easy Way To Show Your Email Folders Again. Feb 26, 2025 · Here are some of the common causes why O365 Shared Mailbox does not show up in Outlook: Users accessing the mailbox may not have the necessary permissions, preventing shared mailbox to appear in Outlook. Oct 1, 2024 · Subfolders not showing in Outlook can lead to frustration and hinder productivity. In such case we may require to audit or generate the complete folder structure of the mailbox. When using an IMAP email account, an IMAP folder list can be downloaded that displays all the folders contained in your account on the mail server. In addition, if the folder pane is minimized, you won't be able to see your folders. These are all local files (home computer). A free software is also available. I have a new laptop with One Drive installed and signed in with my One Drive account but its not showing me the Desktop, Documents, Pictures folders to select them so they sync when i got to Settings > Choose Folders. Nov 14, 2019 · Just switched to Office 365 for some of our newer devices. The folders still appear in my… Aug 7, 2025 · Since the missing folders aren’t showing even in Outlook on the web, that suggests the issue might not be with the app itself, but possibly with the folders being accidentally deleted, moved, or affected by a sync issue. It just shows Files not in a folder as ticked? Any ideas how to resolve? May 27, 2022 · If Your Email Folders Have SuddentlyDisappeared From View, Here Is A Easy Way To Show Your Email Folders Again. If the folder pane is minimized, you won't be able to see your folders. Thus, it might result in the shared mailbox not being displayed. Aug 8, 2016 · I exported the account to a . Nov 4, 2024 · Discover effective solutions to fix the "Office 365 Groups not showing in Outlook" issue that hinders collaboration and access to shared mailboxes. Nov 23, 2021 · Several of our users have had this recurring problem where Public folders and Share Mailboxes don’t show up in Outlook. Cached Exchange Mode is to set All. Jun 25, 2025 · Symptoms You set up a Microsoft 365 account in Microsoft Outlook. So I set up a PST import in Office 365 and Jan 12, 2024 · Hello! This week our customers were migrated from MS Office 2019 to MS Office 365. However, we observed that the subfolders on one folder, does not have all the emails showing. Hi all. However, sometimes the Exchange Online Archive emails not showing up in Outlook, which becomes a May 14, 2023 · Repair Your Outlook App If all the above methods have failed to fix your sync problem, the Outlook app's core files might be corrupted. I updated the Outlook and noted that my 'hidden folders' are within first folder I ever created. The issue was caused by importing the email folders from an IMAP account which retained some Nov 5, 2023 · Check if you have the latest version of the Office 365 mobile app installed on your device. We have an Exchange account with a great deal of folders and subfolders. Check if you have the necessary permissions to access all the folders in your OneDrive. Often when I try to use a link shared with me, I'll get the message 'oops . After the migration, we noticed that a lot of the folders for one particular mailbox were “This computer only” folders in the user’s Outlook. Feb 8, 2023 · The benefits of the Office 365 platform are numerous and you can attach multiple accounts in a single Outlook platform. Jun 23, 2021 · Hello, I am dealing with an issue after an email migration to Office 365. In this case, use Microsoft Office's built-in repair tool to repair the app. How does the service assign public folder mailboxes to users? Jun 25, 2025 · Provides a workaround for an issue in which email messages that you send on behalf of another user from a shared mailbox in Outlook aren't saved to the Sent Items folder of the shared mailbox. Desktop Oct 28, 2025 · The tutorial explains the common reasons behind Outlook search issues and offers practical troubleshooting techniques to get it running again. Part of my workflow relied on these inbox searches to work correctly. All the guides suggest accessing web Outlook and then right-clicking on Folders to choose "Add public folder to Favorites," but this option is not visible in my account. The problem is now the folders are empty in Outlook that I know I migrated When I search a shared inbox (not my main account inbox,) with "Current Folder" selected, I get results from all folders in the shared account including the inbox along with a message saying that no results could be found in the current folder. Outlook Mobile App does not show sub folders in users mailbox as it did with IMAP account. Jul 8, 2024 · 0 Someone shared a folder with me through their OneDrive acct. Jul 7, 2023 · This tutorial contains instructions to solve the "IMAP folders Not Showing in Outlook pane" issue in Outlook 2019, 2016 or 2013. Select the Document folder or Library that you are trying to sync. If the address list above updates, the issue could be caused by Outlook Client and you could press Win + R and type the command “ Outlook /resetfolders ” to reset your folders in the Office 365, then check whether the issue still exists: Browse to your SharePoint in Microsoft 365 location. I have a user who is not great with computers. We are using hosted Office 365 for email. When I create subfolders within MS Outlook on my PC, it syncs to Outlook 365 with no problem. My desktop Outlook 365 and Online Outlook 365 are showing different folders and emails (the Online version is the correct version). ” That’s it. Sep 13, 2022 · Shared mailboxes stop updating automatically. We connected to the user and indeed all folders he moved to the Online Archive were empty. Aug 12, 2020 · If your Office 365 users can't access public folders, this guide may save the day. Folder is verified missing on the web client and the desktop client. , do not show recent files except a handful on a customer's SharePoint. The link I was sent via email works: clicking opens OneDrive to the folder and I see everything. Learn how to fix common OneDrive personal or OneDrive for Business sync problems. Jul 28, 2025 · Why is Outlook not showing all emails in my inbox? There are several reasons why this might happen, including a weak or unstable internet connection, synchronization issues, misconfigured view or auto-archive settings, oversized PST files, misconfigured email rules, or accidental deletion/misplacement of emails. Apr 5, 2025 · Not being able to see all your folders in the Outlook app can be frustrating, but there are several solutions you can try to resolve the issue. the Home ribbon doesn't display any "Folder" Menu and the keyboard… Good morning, **UPDATES*** Exported his mailbox statistics and didn't find this folder moved anywhere. … Sep 25, 2025 · Office 365 Shared Mailbox Not Showing in Outlook, did this happen with you? Get quick fixes for your disappeared shared mailbox issues. When you switch from the Inbox to other folders, such as the Sent Items folder, and then you return to Inbox, the Focused Inbox option disappears. Jan 31, 2020 · Help! My company is piloting Office 365 (minus exchange for now). EDIT: I found two solutions. However Jan 2, 2024 · I have a full Office 365 subscription, E5. Please go to View> Folder pane>Folder list> Show to display all folders in New Outlook. Apr 22, 2023 · If all of the above are ok, let’s try repairing Office from Control Panel, see if this brings the missing function: Click the Start button > Control Panel. To view your mail folders, click on the 'arrow' next to "Folders" to expand your folder listing. I tried the account on an iPhone and a Samsung phone. Basically it worked, but not completely, or the way I'm expecting. Updating Outlook never fixes it. Get Microsoft 365 When you export email from an IMAP account in Outlook to a . If not, update the app to the latest version. Tried all the tricks I can find - disabling cache, disabling filters, verifying they have available disk space, performing a full export and reimport, nothing helps. I did not purposefully did it, but every time I create a folder, it goes as a sub-folder!! Now I can see the folders, but as sub-folders! Kind . Feb 28, 2025 · Discover 4 effective solutions to resolve Office 365 In-Place Archive not showing in Outlook and restore access to your archive mailbox. Please try Online repair. The labels were all there, but empty inside. Oct 24, 2024 · I just got a new PC at work and I'm trying to get the Outlook 365 App working properly on it. The shared mailbox status in the bottom bar in Outlook Desktop will show “Updating this folder”. Dec 10, 2019 · As you did in the post, you could enable online mode to sync the subfolders in the Office 365. The size of the PST is 25GB, but after import will not show any content. To change the shared folder caching behavior in Outlook 2010 or later versions to match the default behavior in Office Outlook 2007, you must add the following registry data to your Outlook client. For more information about the selection process logic for the public folder mailbox using Autodiscover service please check this article. Get back your missing folders with easy troubleshooting steps. From the Shared with me pane, you can see the name of the folder and the person who shared it with you. More information: Show all folders in Outlook - Microsoft Support This worked for me for an IMAP mailbox exported to PST and then imported into Outlook in a different computer. On her Windows 10 computer running Office 365 E3 outlook, we see the online archive folder and the inbox containig the many folders and subfolders that were replicated from her inbox. The folder pane displays all folders in Outlook. This is an issue that often affects hybrid deployment configurations. I can send and receive emails… Aug 11, 2021 · The problem is, the user settings in the latest version of the Office 365 Outlook mail app (File/Options/Mail) are extremely limited (one of the many reasons I don't use it), so I can't even check if it's configured properly for sharing IMAP folders: I think all that stuff is now hidden away somewhere in the admin back-end, safely away from us Apr 11, 2025 · This guide will help you fix IMAP sync issues when Office 365 Outlook / 2016 /2019 doesn’t show all your Gmail emails or label settings. Apr 5, 2022 · Thank you for posting in Microsoft 365 Community forum. Learn how to solve a common problem where you might not be able to access public folders properly in Microsoft Office 365. ***END UPDATES*** I have an oddball situation. Cause This issue occurs because the Autodiscover process that's used by Outlook did not Aug 24, 2021 · Are they all external accounts? Is it that, all messages with attachments from the specific senders cannot show up in Inbox, or only some part of this kind of messages are missing unless being searched? Some Emails (with attachments) not showing up in inbox but appear when searched. 200 (Production) but my search folders are gone and I don't see how to recreated them. Mar 21, 2023 · The archive mailbox in Office 365 creates a new discrete mailbox similar to a primary mailbox which stores the old emails in case of accidental deletion or exceeded mailbox size. I can see them on my PC and Outlook 365 in the cloud. Jun 6, 2025 · Solve the “IMAP folders not showing” error in Outlook 2016, 2019, or 365. Each of these can prevent emails from appearing in your inbox. More information: Show all folders in Outlook - Microsoft Support Feb 28, 2024 · The public folders are not displayed in my Office 365 account. Additionally, the option on the View tab to turn on or off the Focused Inbox also disappears. And the "Archive all folders according to their AutoArchive settings" option is NOT accidentally selected. So, buckle up and know why this issue is occurring. Nov 10, 2022 · Hello Community, i have a problem with a couple of Users using the same shared Mailbox. This happens to 32 and 64 bit versions of Outlook, and many different versions of Outlook. Jun 25, 2025 · For more information about this issue in Outlook 2019, Outlook 2016, or Outlook for Microsoft 365 related to shared mailboxes or public folders, see the following article in the Microsoft database: 3140747 Only a subset of items is synchronized in shared mailboxes or public folders in Outlook 2016 Feb 6, 2025 · The folder you selected is not available? Explore the most appropriate methods to fix Office 365 Shared Mailbox Not Showing In Outlook error. You can then select which folders that you want to subscribe to or view on your computer. Provides a resolution. Apr 21, 2022 · We have a user that we enabled online archiving 6 months ago. you can create an archive and shared mailbox … Continue reading What to Do When Office 365 Shared Jul 13, 2025 · Fixes an issue in which OneDrive shows files or folders in File Explorer as still syncing but on the taskbar as fully synced. Mar 11, 2025 · Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article. His mailbox Oct 14, 2025 · Important: Support for Office 2016 and Office 2019 ended on October 14, 2025. Mar 22, 2024 · Starting a few days ago, all my Microsoft Office Professional Plus 2021 apps, Word, Excel, etc. All was normal, recent files OK, until a few days ago, when on the customer's SharePoint I opened a file from the SharePoint using Word. This usually happens when a virus or a malicious app alters your app files. Click the Office product you want to repair, and then click Change and select Online Repair. All is well and I can view all of the mail and folders in Outlook and 365 webmail. You will see these errors in the Sync Issue Synchronization May 17, 2020 · Furthermore, if the issue is not with the modified date, please double confirm that the correct folder is selected under the "Archive this folder and all subfolders" option. Now, when users log back into OneDrive for Business on their iPhone or iPad, none of their files are displayed. May 19, 2025 · If public folders are deployed but you don't see the option, ask an administrator to check the Microsoft 365 admin center for troubleshooting steps. This article uncovers why certain folders might not show up on the desktop client—even though they appear in Outlook Web Access—and offers comprehensive fixes. 2023. But that shared folder does not show up in my account's Shared list. Many but not all of the subfolders in Sent Items appear to be missing emails. We had commercial license but just switched to GCC (Govt) account and migrated our domain a couple of days ago. Navigating Outlook’s interface can be challenging when important folders suddenly go missing. Has anyone else experienced this? Aug 25, 2025 · Wanna know why your Office 365 group not showing in Outlook? Follow this article to find out the reasons and the solutions to fix it. We went from Network Solutions IMAP email to Exchange online. How to View All Mail in Outlook 365 As we mentioned Sep 13, 2022 · Shared mailboxes stop updating automatically. Can you try expanding the Deleted Items folder just in case the missing folders were moved or deleted? The Get-MgUserMailFolder cmdlet is a versatile tool for managing mail folders within Microsoft 365 mailboxes. However, all user created folders (except inbox, sent, deleted, etc) are not visible on an iPad / iPhone. Aug 17, 2025 · I can still (sometimes) access files and folders shared with me by bookmarking the links in Edge or going to the original link sent to me, but they do not show up in OneDrive. Feb 19, 2025 · Are your shared mailbox folders not showing up in Outlook 365? Find all missing & invisible shared mailboxes that disappeared from Outlook. Jan 29, 2021 · If “Minimized” was checked, change it to “Normal. In new Outlook you can view all mailboxes and folders shared with you, including details for the type of permissions you were granted. Actually the only section displayed at all is 'Libraries' with no option to switch to files view. Also, migrate data with our Best Office 365 Migration Tool and secure your data from such disruptive situations. By understanding its syntax, usage examples, and potential errors, IT administrators can efficiently retrieve and manage mail folders, streamlining mailbox management tasks and enhancing productivity. On the original laptop with office 2016 it showed all folders and information, a different laptop (my laptop) with office 2016 is showing all folders and information when I just logged in. . When it was installed the 4 folders I had worked on were missing completely. But when the customers started working with the "new" Outlook, they realised that… Oct 2, 2024 · Discover common reasons why your Outlook Inbox might not be updating with new emails and learn practical solutions to fix the issue. The switch was very smooth and we had no major issues with the installation. pst file and using Outlook 2016, configured a new profile for the new Microsoft 365 , then imported the PST. To access it, launch Control Panel on your PC. But haven't tested. Apr 13, 2021 · Can't see your messages or folders after importing them from an IMAP export backup? You can easily fix this by running a script or by modifying the folder properties manually via MFCMAPI. Apr 11, 2024 · Lost your folder list in Outlook? Don't panic! Our guide shows you how to retrieve it and get back to managing your emails with ease. Anyone know of some secret cheat code for getting the old mail to show up in Outlook for these clients? Jan 26, 2022 · Problem:1. In outlook 2016 Pro Plus and also in Outlook MS365 App, they are Jul 25, 2022 · 1 Aug 14, 2022, 12:26 AM Hi All, Thank you very much for your answers and sorry for delay in replying. There must be at least 40-50 folders like this in his mailbox. Sep 8, 2025 · A complete methods guide to fix Office 365 shared mailbox not showing in Outlook error. You can change a folder to display the total number of messages in the folder, (which will include both read and unread messages). Five workarounds to make shared mailbox visible again in new and classic Outlook client. In addition, you can confirm this is the issue by looking at the Sync Issues folder of the primary Exchange account in the Outlook profile. In this situation, only non-mail folders such as the Calendar, Contacts, and Tasks folders are Apr 14, 2025 · Summary: Stuck with Office 365 Shared mailbox not showing in Outlook issue? To fix this problem, you can add a Shared mailbox, recreate a new profile in Outlook, or use our valuable tips for a quick resolution. Aug 2, 2022 · I can access the mailbox and see all of the folders. There can be different mailboxes in your Outlook account that are useful for specific purposes. In the pane that displays the public folder hierarchy, expand All Public Folders. But they will not appear in my Outlook for MAC. Aug 28, 2020 · This indicates you can do this. To view the May 14, 2023 · Repair Your Outlook App If all the above methods have failed to fix your sync problem, the Outlook app's core files might be corrupted. Get quick ways to overcome the problem of cannot see all emails in Outlook. Hence, this mailbox can be an efficient tool to manage your emails that you can easily access like any other mailbox. Mar 20, 2024 · On one system, after installing the latest 2403 build, no recent docs show up in the file tab on all Office 365 apps, nor would newly opened files populate. Sep 13, 2024 · It raises the question, can I use a MS Office client from a Home 365 account and see the In Place Archive? Oddly, customer support claims Exchange Plan 2 does not support any version of Outlook Classic. Aug 22, 2025 · In this article, we explore the best possible ways to diagnose the issue Office 365 Shared Mailbox Not Showing in Outlook for smooth workflow. pst file, you may not see the messages after you import the file back into Outlook. Describes an issue in which folders are missing from a user's mailbox on an Exchange ActiveSync or Outlook client after the mailbox is migrated from an IMAP messaging system to Microsoft 365 or on-premises Exchange Server. I've got a user who has many folders set as subfolders of the standard Microsoft 365 exchange online mailbox structure, under Inbox and Sent Items. Apr 19, 2023 · Good morning, I just switched to 'New Outlook' (Microsoft Outlook Version 1. He has about 1600 subfolders in his inbox. When I use my Mac Book Pro (M3) using the latest Sonoma OS, I see 95% of all subfolders, but a few are missing. From Category view, under Programs, select Uninstall a program. Sep 15, 2025 · Are your public folders not showing in Outlook despite being a paying subscriber of Office 365 cloud? I know the situation can be frustrating, having experienced it firsthand myself. May 4, 2025 · If not, please check subfolders in Classic Outlook, ensure they are not deleted accidentally. There can be the primary mailbox, archive mailbox, and shared mailbox, etc. Read TO See How. I have set up Outlook with my Gmail account and have installed the iCloud app to allow syncing of iCloud Drive, Photos, Contacts, Calendars, etc. I can also see all of the emails in web outlook but when I use client outlook i dont see all of the emails. You will see these errors in the Sync Issue Synchronization Jun 25, 2025 · Provides a resolution for an issue in which a Microsoft 365 group or its calendar doesn't appear in Outlook or Outlook on the web. 411. I should also note, the issue occurs on 2 computers at the office where Folders with hundreds of emails on the old system are empty in Office 365. Office 365, Hosted exchange through that. Ran scanpst. In classic Outlook for Windows, by default most folders in Outlook display the number of unread items in parentheses after the name of the folder. Click on View menu, change view, IMAP mails and it shows all the emails. 2. Now you’ll be able to see all your folders as you’ve arranged them. I've confirmed the mail is there by logging into OWA. You should now see all of your folders listed in the left-hand column. Upgrade to Microsoft 365 to work anywhere from any device and continue to receive support. If you don't see the sync option, or you see a screen that says, "Which library do you want to sync?" then the site has not been configured for syncing, and you should contact the site owner. I can see the emails in my inbox, but all of my contacts, folders that I created, deleted emails, and sent emails are missing. Going to control panel > Mail and making a new profile fixes the problem, but it only lasts 1~24 days before Jun 29, 2023 · I recently purchased an HP laptop and am running Office 356 via Windows 11. May 12, 2025 · If you have enabled the Mailbox archive in Microsoft 365, but the "In-Place Archive" folder don't appear in the folder list in Outlook on the web or in Outlook for desktop, keep reading below to fix the problem. If the folders were created under on my computer folders, you can follow these steps to show them on the Outlook menu> click Preferences> Under Personal Settings > click General, under folder list clear the Hide on My Computer folders check box and select the Show all account folders check I just migrated a huge amount of mail and folders from a PST file to O365. Also, I will suggest ways to prevent losing your Microsoft 365 groups. This issue can occur due to various reasons, such as folder settings, synchronization problems, folder structure limitations, permission settings, filters and sorting options, compact view settings, and corrupt Outlook data files. View mailboxes or folders shared with you In new Outlook, select the File tab, then Account info, or Settings > Accounts > Shared with me. Just moved from IMAP email to Exchange Online. Select the public folder that you want to add to Favorites and then select Add Public Folder. Outlook may not have synchronized properly with Office 365. exe didn't reappear. Around noon Outlook spontaneously installed New Outlook. The guide covers the classic desktop version, the new Outlook app, and Outlook on the web. Oct 26, 2025 · Yesterday’s morning I made significant changes to 4 folders in my Outlook incoming mail. z4am hfy 2mig wt48f 0gjwtj oo e7 5pk3 no fqkb

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